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*UPGRADE IN PROGRESS* -- CareerCircle is upgrading its capabilities and as a result the system may be temporarily unavailable as we bring new capabilities and infrastructure online to better serve our members.&nbsp; If you receive an error during this timeframe please bear with us as we're working to improve our system and you may need to retry that operation at a later time.&nbsp; &nbsp;

Posted Date: Apr 30, 2024 Requisition Number: 121548 Job Title: Sr Engineer OT Digital Systems Location: Hershey, PA - travel required Summary: The Sr Engineer OT Digital Systems works closely with cross functional teams in engineering and Information Technology. This resource helps implement the digital strategic direction for machinery and equipment solutions to automate production processes and/or systems. The successful candidate works with project teams to implement systems and deliver measurable value for Hershey. Reporting to the Senior Manager Operations Technology Digital Systems, this individual helps ensure solutions and their delivery align with Hershey's Digital Roadmap. Specific Role Focus Areas:<ul> <li>Executes digital automation solutions across Hershey's manufacturing sites.</li> <li>Uses understanding of process control network architecture and security requirements to ensure manufacturing solutions are as secured as possible.</li> <li>Effectively communicates across all levels and disciplines of the organization. &bull; Understands both industry and business standards in executing optimal solutions.</li> </ul>Interactions and Partnerships:<ul> <li>Information Technology</li> <li>Operational Technology</li> <li>Environment, Health, and Safety</li> <li>Supply Chain Quality</li> <li>Continuous Improvement</li> <li>Other key stakeholders and leadership teams, including Quality and Regulatory Compliance, Procurement, Marketing, Operations Business Development, Manufacturing Alliances, Supply Planning and Production Planning</li> <li>External vendors, contractors, and engineering firms</li> <li> </li> </ul>Travel Expectations: The Senior Engineer travels as needed to fulfill job duties including international and domestic supply chain network sites. Major Duties/Responsibilities:<ul> <li>Capital Project Execution: <ul> <li>Leads the execution of digital systems and solutions.</li> <li>Participates in project implementation teams in support of yearly capital project portfolio.</li> <li>Uses engineering knowledge, judgment, creativity, and experience to execute highly technical IT/OT digital initiatives.</li> <li>Supports development of new procedures and technologies, identifying new industry trends with a continuous improvement mindset.</li> <li>Serves as a digital systems resource for capital projects.</li> </ul> </li> <li>Innovation: <ul> <li>Drives the delivery, knowledge transfer and value generation of the digital manufacturing suite of applications.</li> <li>Provides support to project teams and internal and external technical resources to assess opportunities for application of innovative designs, performance improvements, technical advantages, speed to market and capital efficiencies, while achieving optimum business value.</li> <li>Exhibits sound judgment and effective analysis of emerging technologies.</li> </ul> </li> <li>Business Knowledge: <ul> <li>Experienced with process controls, digital technologies and automation systems, and integration with manufacturing execution system (MES) and enterprise resource planning (ERP) platforms.</li> <li>Experience supporting projects focused on industrial data collection and analysis.</li> <li>Uses knowledge to execute digital automation solutions.</li> <li>Applies technical and operational understanding to identify effective and economical digital solutions.</li> <li>Able to implement projects in support of the strategic plan to establish digital and automation systems as a standard for continuous improvement within the manufacturing network.</li> <li>Demonstrates proficiency and knowledge of complex food industry manufacturing (or the equivalent), to include good manufacturing practices.</li> <li>Provided digital systems support for suppliers to ensure alignment with Hershey strategies and standards.</li> </ul> </li> <li>Leadership and Development: <ul> <li>Practices personal and team accountability for the development and enforcement of our digital and automation solutions standards and best practices</li> <li>Recognized as a subject matter resource with supplier companies, Hershey teammates and engineering disciplines.</li> <li>Is a leader in guiding the convergence of information technology and operational technology systems in support of the Digitally Integrated Manufacturing Stack of application.</li> </ul> </li> </ul>Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities: Working knowledge of:<ul> <li>Programming languages/scripting (IEC 61131-3, C#, Python, SQL, etc.)</li> <li>Modern software architectures, including microservices, containers, OSI Model Layers 1-4, cloud computing technologies.</li> <li>Network architecture, virtual machine environments (VMWare), VLANs, firewall rules, servers</li> <li>Industrial control system integration using open integration protocols OPC/MQTT</li> <li>Unified Namespace Architecture, ISA-95, event driven architectures</li> <li>AVEVA PI Systems architecture including connectivity, asset framework management, client visualization tools.</li> <li>Control system components and architecture systems (e.g., PLCs, Ethernet, Kepware OPC, Microsoft Networking [TCP/IP], HMI/SCADA)</li> <li>State-of-the-art control components and systems</li> <li>Securing systems running ICS-related communications protocols (e.g., Ethernet/IP, OPC, MODBUS, ProfiNET)</li> <li>Industrial Control Network architecture</li> </ul>Preferred design and development experience includes:<ul> <li>Ignition: Plan and drive system specification, design, architecture, and development.</li> <li>Database: Design of data strategy for manufacturing, quality, and business enterprise systems</li> <li>AVEVA PI: Develop and define data structures / guide UI development.</li> <li>Robotics (OTTO, FANUC): Design and implementation of robotic integration into higher systems.</li> <li>Software development methodologies, version control systems, automated testing techniques</li> </ul>Education and Experience Requirements<ul> <li>Bachelor of Science in Electrical Engineering, Electrical Engineering Technology, Information Technology, or other closely related field of study</li> <li>5 years' experience leading and designing digital automation and controls projects</li> </ul>

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Sr Engineer OT Digital Systems

Posted Date: Apr 30, 2024 Requisition Number: 121555 Job Location: Memphis, TN Summary: The Hershey Company Memphis plant is a Non-Union plant producing products such as Ice Breakers, Breath Savers, and Good & Plenty, in a high-speed complex environment. The Senior Manager Operations Excellence is responsible for leading the Continuous Improvement (CI) vision and processes to drive significant improvement in safety, quality, cost, customer service and engagement. Assures alignment of CI processes with plant and company goals. Together with the plant leadership team, develops an audit process to ensure proper accountabilities for results. Provides leadership, coaching and training across all shifts to create an environment that engages the total workforce. Has full plant accountability for the progress of Hershey Lean in each Business Unit from deploying on each line to the process of developing the TPM pillars as the program matures. The Operations Excellence Manager will have the Process Leads on the line centric teams as direct reports. In addition, they will provide active coaching and training of the Plant Leadership team, and the line-centric teams. Responsibilities: <ul> <li> Provides leadership and direction to operations with a span of control over several Business Units. </li> <li> Implements a structured Integrated CI program in the facility, based on TPM style methodologies to drive performance metrics to best in class (DDS, AM, PM, FI, QI). </li> <li> As a change agent - influences change management at the manager, peer and subordinate level including business unit leadership. </li> <li> Develops structures for capability building at the line level to drive a zero-loss culture and trains the use of CI tools for effective problem solving (CILs / Centerlines, SMED, etc.). </li> <li> Coaches, directs, and trains salary and hourly personnel to utilize available tools. </li> <li> Coordinates internal and external resources for opportunity evaluation and implementation of CI processes. </li> <li> Develops and delivers training to support and enhance employee engagement in the CI process on the floor by participating in active teams as a Process Leader" </li> <li> Provides leadership and career development to 3-6 direct reports (process leads) and accepts ownership of the continued development and sustainability of Hershey Lean. </li> <li> Facilitates BU Leaders in identifying and hiring line centric team members for new line launches. </li> <li> Takes ownership of developing the site level work plan supported by the weekly action plan and ensures a high-level assessment of systems. </li> <li> Flags major risk and network-level roadblocks to the central team. </li> <li> Takes ownership for maintaining and tracking operating performance and financial impact compared to the 2-3-year glidepath. </li> <li> Coordinates with the central team and Op Ex managers at other sites to ensure implementation consistency with the rest of the network </li> <li> Takes ownership for ensuring capability progression, with a view to new staffing needs </li> <li> Facilitates plant leadership and 5-10 person cross-functional team in developing a CBN (compelling business need), including analysis of historical performance and setting of forward-looking stretch goals. </li> <li> Responsible for getting alignment on the CBN from plant leadership and communication it to all plant employees. The CBN will be the basis for future Plant budgets out 2-3 years. </li> <li> Takes ownership for developing and sustaining Focus teams to monitor health of systems, share knowledge across the plan and define roll out progression </li> <li> Facilitates plant leadership and Focus teams in developing annual work plans and glide paths towards CBN targets. </li> <li> Provides direction and support to the formulation, evaluation, strategy setting and presentation of product and process solution improvements. </li> <li> Brainstorms, designs, and promotes improvements to processes or equipment to improve safety, quality, customer service and cost and creates a healthy CI pipeline. </li> <li> Demonstrates operational experience to understand and provide robust process solutions. </li> <li> Understands and can develop ZBA / 6-Sigma type analytics </li> <li> Develops facility specific projects through completion and serves as project leader during development and approval. </li> <li> Provides leadership on CI audit processes to ensure progress is on track vs. vision. </li> <li> Ensures critical adherence to the Hershey Lean program on all lines with key metrics to include, but not limited to: <ul> <li> Adherence to line launch schedule </li> <li> Reduction in CO time </li> <li> MTBF reduction during launch period </li> <li> OEE2 improvement during launch period </li> </ul> </li> </ul> Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities: <ul> <li> Knowledge of Food manufacturing policies, procedures, and GMP's. </li> <li> General CPG process, packaging subject matter expertise </li> <li> Knowledge of CI systems and methodologies including TPM, Lean Manufacturing and Six Sigma </li> <li> Understands metrics and best in class excellence levels of maturity </li> <li> Proven leadership abilities, including strong influencing skills without direct reporting </li> <li> Proven change management skills </li> <li> Excellent problem-solving abilities, Ability to handle multiple and changing priorities </li> <li> Strong written (e.g.: PowerPoint) and oral communication skills. </li> <li> Ability to coach, train and provide constructive feedback to all levels of the plant organization </li> <li> Demonstrated abilities to build capability and confidence in team </li> <li> Ability to understand financial data and analysis to estimate values, including the development of the Zero-based Analytics. </li> <li> Strong MS Office Suite skills preferred. </li> <li> Understands the budget process and has demonstrated abilities to manage a budget. </li> <li> Ability to recognize and adapt to different audiences </li> </ul> Minimum Education and Experience Requirements: <ul> <li> Bachelor's degree in an Engineering or related discipline strongly preferred. </li> <li> Six Sigma-Green Belt certification or above preferred. </li> <li> MBA a plus </li> </ul> <ul> <li> Minimum 5 years' experience in an automated manufacturing environment (preferably in food processing engineering). </li> <li> Experience with Lean Manufacturing, Six Sigma and TPM is strongly preferred </li> </ul>

Sr Manager Operations Excellence

Posted Date: Apr 30, 2024 Requisition Number: 121604 Job Location: Memphis, TN Summary: Our Memphis Plant is known for producing amazing Hershey products such as Ice Breakers, Breath Savers and Good & Plenty! This is a Non-Union Manufacturing Facility. This is a high-speed complex environment that runs on a 24/7 operating schedule. Currently, we are looking to hire a fast-thinking, strategic and inspiring Sr. Manager HR Business Partner who will ensure that all plant human resources and employee relations needs are upheld in a professional manner. These needs and responsibilities are inclusive of, but not limited to: <ul> <li> Employee Relations/Union Avoidance </li> <li> Talent Development </li> <li> Employee Engagement </li> <li> Workforce Planning </li> <li> Salaried & Hourly Employment and Staffing </li> <li> Compensation & Benefits </li> <li> Workers Compensation Case Management </li> <li> Policy Application </li> </ul> The Sr. Manager HR Business Partner is expected to engage meaningfully with plant hourly employees and be an active participant in Corporate Social Responsibility (CSR) activities, while also interacting with fellow salaried staff and Corporate HR personnel as needed to achieve corporate-level HR goals. We're looking for a leader to be able to influence their plant and peer teams, as well as someone who is comfortable taking a hands-on approach to achieve great results. The position reports to Corporate HR with a strong dotted-line responsibility to the Plant Manager. This is a senior leadership role and serves as a member of the Plant Leadership Team. Responsibilities: Talent Management <ul> <li> Ensures that the plant has the necessary talent and capabilities to successfully meet production requirements and all associated needs. </li> <li> Partners with the Plant Manager and leadership team in the development of the Plant's strategic plan, culture, mission, vision statements & goals; provides leadership in organizational diagnosis, design and interventions; supports business transformation initiatives by being actively engaged in affecting change. </li> <li> Champions the performance management process, and ensures training, accountability and alignment of goals and the calibration of ratings. </li> <li> Conducts needs analyses and develops strategies for training & development of workforce; designs and conducts or arranges for effective delivery of training. </li> <li> Develops annual staffing plan for all labor groups, and manages requisition process; manages people movement processes, and analyzes trends to drive improvement. </li> <li> Manages talent acquisition efforts including sourcing, interviewing, assessment instruments, background checks, job offers, relocation, orientation, and integration. </li> <li> Manages the relationship with contingent worker agencies; assures quantity and quality of temporary staffing to meet the production schedule. </li> <li> Leads completion of annual talent development processes such as Org Talent Review, Succession Planning, and associated processes. </li> <li> Manages Diversity & Inclusion efforts at the site. </li> </ul> Employee Engagement <ul> <li> Owns the employee engagement aspect of the plant by developing and maintaining an employee engagement strategy and staying abreast of the pulse of the workplace; includes significant time spent on the plant floor, in CSR events and other engagement activities. </li> <li> Actively participates in Plant Manager "roundtable meetings," staff meetings, and shift, quarterly and/or state-of the-plant meetings; participates/leads management and employee task teams, and engages in group business unit meetings. </li> <li> Manages the Hershey employee survey process, and ensures accountability and follow-through by management. </li> <li> Ensures consistent application of policies and practices . This includes administering complex processes such as conducting investigations, responding to complaints, issuing corrective actions and conflict resolution ; assesses need/opportunity for work rule and policy changes; offers guidance, direction, and training to management on administration of employee handbook and policy and disciplinary matters to ensure consistency and "just cause." Leads the plant's peer review issue resolution process. </li> <li> Develops and maintains a positive employee relations strategy; conducts union vulnerability analysis and completes action plans as needed. Communicates and trains salaried workforce on leadership of choice principles. </li> </ul> HR Excellence and Administration <ul> <li> Manages the plant HR function, including strategic workforce planning, budget management, performance management and all other duties associated with functional leadership. </li> <li> Manages the salary administration and job evaluation processes, including reward and recognition programs. </li> <li> Keeps abreast with the corporate and statutory employee benefit programs, and ensures accurate application of programs. </li> <li> Ensures compliance with FMLA as well as consistent application of disciplinary actions and development of plans to reduce absenteeism. </li> <li> Partners with local and corporate resources on health & wellness initiatives. </li> <li> Conducts local wage & benefit surveys to assess competitiveness; develops annual wage and benefit recommendations. </li> <li> Completes Affirmative Action Plan and ensures accountability and execution; proactively address issues and responds to all state/federal EEO and related charges/inquiries; maintains awareness levels by conducting periodic training, plant postings, mailings, handbook and newsletter updates. </li> <li> Partners with Workers' Compensation claims adjusters, internal and external legal resources, and Risk Management to effectively manage claims. </li> <li> Manages Security force to ensure security of workforce and company assets. </li> </ul> Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities: <ul> <li> Demonstrated ability to interact effectively with all levels of employees, and influence the decision making of senior management. </li> <li> Knowledge of applicable state and federal employment laws and regulations affecting the workplace. </li> <li> Ability to work collaboratively with and influence the plant leadership team. </li> <li> Strong floor presence with the ability to understand the pulse of employee morale. </li> <li> Demonstrated track record of establishing and maintaining HR process excellence. </li> </ul> Minimum Education and Experience Requirements: Education: <ul> <li> Bachelor's Degree required; concentration in Human Resources or related field strongly preferred. Master's degree preferred. </li> </ul> Experience: <ul> <li> At least 5 years experience within Human Resources or related field, with employee groups of 200 or more people. </li> <li> At least 2 years in a supervisory/management role. </li> </ul>

Sr Manager HR Business Partner

Posted Date: May 1, 2024 Requisition Number: 121893 Job Title: Storeroom Supervisor Job Location: Annville, PA Work Location: Full-time on-site at our Annville Fulfillment Center. Summary: This role is an opportunity to join the leadership team at Hershey's newest, state-of-the-art fulfillment center in Annville, PA. The facility plays a critical role in the company's strategic growth objectives delivering step-change commercial value, leveraging advanced technology, and expanding agility for customer growth. You'll work directly with key leaders from Hershey and our 3PL partners to create the culture and foundational operating procedures that ensure safety, quality, and efficiency in our new hybrid operating model. The Storeroom Supervisor is responsible for overseeing the daily operations of the storeroom to include supervision of hourly personnel, budget adherence, maintaining accurate and appropriate inventory levels to meet the needs of plant operations. The Storeroom Supervisor will coordinate with all departments to achieve high levels of customer service. The Storeroom Supervisor has 24-hour responsibility for Storeroom performance. Major Duties/Responsibilities: <ul> <li> Ensure accurate inventory levels </li> <li> Participate in budget setting process & maintain budget for storeroom </li> <li> Supervise hourly storeroom clerks </li> <li> Coordinate with vendors and regional ordering centers as needed </li> <li> Create Purchase Orders and buy parts when necessary </li> <li> Train and educate employees on storeroom functions and tasks. </li> <li> Provide support to the maintenance planners and technicians with spare parts kit building </li> <li> Perform all expectations and duties of the job in accordance with General Plant Rules, Good Manufacturing Practices, Quality Standards, HACCP Guidelines, Proper Protective Equipment requirements, OSHA Guidelines, and Hershey Global Behavior Standards </li> <li> Resolve discrepancies in condition or quantity of parts received. </li> <li> Use hand tools, electric truck or hoist as needed to support needs of stockroom </li> <li> Provide coverage for hourly employees as needed </li> <li> Perform cycle counting as needed and/or per generated schedule </li> <li> Effectively and timely communicate appropriate information daily, weekly, and monthly to all direct reports and peers by utilizing informal and formal communications - one on ones, huddles, meetings, postings, etc. </li> <li> Lead/coordinate preparation of communications for area/plant </li> <li> Drive continuous improvement in the operation by fostering a continuous improvement mindset, elevating new ideas (both your own and those of your employees), and executing continuous improvement plans to positively impact the plant operations and goals </li> <li> Report, track, and drive store metrics (inventory turns, freight costs, employee safety, stock outages, etc.) </li> <li> Respond to after-hours needs for parts sourcing to support production requirements </li> <li> Other duties as assigned </li> </ul>Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities: <ul> <li> Strong change management skills, driving and implementing change to optimize the business focusing on safety, quality, and cost </li> <li> Strong written and oral communication skills </li> <li> Knowledge of production systems </li> <li> Managerial ability (communication skills, delegation, motivation, etc.) </li> <li> Problem solving and decision-making abilities </li> <li> Knowledge of product quality standards and regulatory requirements </li> <li> Ability to work with and relate to all levels of personnel </li> <li> Ability to read/interpret production performance reports </li> <li> Ability to work independently on routine assignments </li> <li> Ability to climb ladders, bend, stoop, twist, and work at heights </li> <li> Ability to lift parts up to 50 lbs. </li> <li> Ability to push/pull several hundred pounds with hand truck/pallet jack, etc. </li> </ul>Minimum education & experience requirements: Education: <ul> <li> High School Diploma or GED required </li> <li> College Degree in a related field strongly preferred </li> </ul> Experience: <ul> <li> Experience with Microsoft Outlook, Word, Excel required </li> <li> One-year supervisory experience required, in a manufacturing environment preferred </li> <li> Experience working in a Controlled Inventory environment preferred </li> <li> Inventory Systems experience preferred, SAP experience a plus </li> </ul>#LI-TL1 #LI-Onsit

Storeroom Supervisor

Posted Date: May 2, 2024 Requisition Number: 121904 Hershey Salty Snacks is currently hiring a Quality Assurance Technician to join our team in Edgerton, KS. The QA Technician is responsible for HACCP monitoring, in-house quality inspections and audits, performance of receiving inspections, and approval of finished goods for shipment. This team member will be a key provider in assurance that manufacturing processes comply with applicable certification standards as well as work towards creation of a world-class manufacturing environment. Pay: &bull; Starting pay is $20.75 with potential of earning up to $26.75 for eligible shifts &bull; Sign-on Bonus totaling $2000 for eligible candidates &bull; Overtime Potential! Total Rewards &bull; Health Insurance (Medical, Dental, & Vision)- Starting Day 1 ! &bull; 401(k) Retirement Plan - with generous company match Shifts: &bull; Day shifts available- 12 hr shifts. B Shift (Wed/Thurs - Sat 5a - 5p) &bull; Schedule assignment is determined by plant needs and confirmed during an interview. Candidate Process: Please note-communications will be through phone, email and text. Ensure you have access to a valid email <ul> <li>Qualified applicants will receive a phone call to schedule an onsite interview</li> <li>Post-Offer Background Check required</li> <li>Drug Screen required</li> </ul> Essential Job Functions:<ul> <li>Adherence to all applicable FDA health and OSHA safety regulations</li> <li>Completion of all required paperwork and forms in an accurate and timely manner</li> <li>Objective evaluation of products and processes</li> <li>Work closely with operations personnel to achieve company initiatives</li> <li>Timely review of records generated by operations team members for accuracy and validity</li> <li>Development and implementation effective records retention program</li> <li>Inspection of incoming raw materials</li> <li>Inspection of finished products prior to release to warehouse</li> <li>Identification of areas for improvement in the Food Safety and Quality Management System</li> <li>Performance of audits activities for verification to established policies, procedures, and work instructions</li> <li>Effective communication between the quality function and operations</li> <li>Flexibility in regard to work schedule as needed</li> <li>Performance of required environmental testing</li> <li>Management of special projects and performance of other duties as directed</li> <li>Inspection and participation in sanitation processes as necessary</li> <li>Other related activities as assigned</li> </ul> Position Qualifications:<ul> <li>High School diploma or GED</li> <li>Ability to obtain Quality Assurance Technician certification through ASQ</li> <li>Ability to work independently with minimal supervision</li> <li>Basic understanding of mathematical principles and the ability to interpret numerical data</li> <li>HACCP certification or ability to achieve such certification</li> <li>Demonstrative ability to interact with operations personnel</li> <li>Ability to effectively operate test equipment</li> <li>Ability to be objective in data interpretation</li> <li>Ability to be objective in personal interactions</li> <li>Ability to focus on process and not people when seeking corrective action to operational challenges</li> </ul> Work Environment & Physical Demands:<ul> <li>Ability to lift 40 pounds repetitively</li> <li>Ability to bend, twist, and stand on your feet for an entire shift</li> <li>Exposed to food production environment and warehouse environment which may involve noise and fluctuating temperatures</li> </ul>

Quality Assurance Technician Edgerton Plant - Edgerton Plant

Posted Date: Apr 4, 2024 Requisition Number: 121494 Job Location: Hershey, PA This position is open for 100% remote Summary: The Sr. Manager of Salty Business Model Strategy will lead critical strategic and business model planning for the Salty Snacking Division that will establish Hershey's as a Top 3 player in Salty Snacking over the LSP horizon. This role will be responsible for leading critical strategic planning and analytical work across commercial/operational levers as well as critical business model elements. This role will serve as the thought leader and critical partner to our commercial & operational teams providing strategic guidance and direction for growth plans and investment as we build out and scale our Salty portfolio. This individual will need to be an expert in strategic thinking, direction setting, and complex problem solving to enable the holistic growth agenda. He/she will need to have experience and expertise in the Salty Snacking industry from a strategic / enterprise level and will need to present to senior leadership regularly. He/she will oversee multiple initiatives simultaneously and will need to operate at both a detailed, analytical level and a broad, strategic, general manager level. Responsibilities: <ul> <li> Lead business model refinement for execution in '24+ (Capacity roadmap, route to market, etc) </li> <li> Lead key workstreams related to commercial and operational strategies, including portfolio management, innovation, etc </li> <li> Support Salty M&A efforts across top of funnel and diligence projects </li> <li> Lead executive-level presentations for the Salty President and CEO (EC updates, contribute to Board presentations, etc.) </li> <li> Support the 3-year Strategic plan and direction of the business </li> <li> Partner closely with Enterprise Strategy to ensure holistic LSP vision is achieved for Hershey </li> </ul> Qualifications: <ul> <li> Bachelors degree required, MBA or equivalent marketplace experience preferred </li> <li> 8+ years of combined experience in leading Salty Snack manufacturer or strategic consulting firm. </li> <li> Direct or project-based experience in commercial or operational functions. </li> <li> Experience leading strategic and data-driven recommendations and decisions. </li> <li> Experience working across functions and teams to align and implement actionable strategies. </li> </ul>

Sr Mgr Salty Business Model Strategy

<ul><li>Models and delivers a distinctive and delightful customer experience.</li><li>Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li></ul>Operations<ul><li>Provides customers with courteous, friendly, fast, and efficient service.</li><li>Recommends items for sale to customer and recommends trade-up and/or companion items.</li><li>Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.</li><li>Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li><li>Implements Company asset protection procedures to identify and minimize profit loss.</li><li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li><li>Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li><li>Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li><li>Has working knowledge of store systems and store equipment.</li><li>Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li><li>Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li><li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments and other tasks as assigned.</li></ul>Training & Personal Development<ul><li>Attends training and completes PPLs requested by Manager or assigned by corporate.</li></ul>Basic Qualifications<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>Requires willingness to work flexible schedule, including evenings and weekend hours</li></ul>Preferred Qualifications<ul><li>Prefer six months of experience in a retail environment.</li><li>Prefer to have prior work experience with Walgreens.</li><li>Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>Requires willingness to work flexible schedule, including evenings and weekend hours.</li></ul> The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Customer Service Associate

Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center - interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support - including the latest technology - to grow their careers and reach their goals. Walgreens is proud to invest & champion an earn while you learn" Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career. Whether you are new to working in pharmacies or are an experienced Pharmacy Technician Apply Now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to become a certified pharmacy technician. <ul><li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.</li><li>Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.</li><li>Models and delivers a distinctive and delightful customer experience.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li><li>Develops strong relationships with most valuable customers.</li></ul>Operations<ul><li>Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li><li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li><li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.</li><li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li><li>Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.</li><li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li><li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li><li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li><li>May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.</li><li>Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.</li><li>Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments and other tasks as assigned.</li></ul>Training & Personal Development<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.</li><li>Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li><li> Through completion of the Walgreens pharmacy technician apprenticeship program, experience qualifies for eight (8) college credit hours as recognized by the American Council on Education (ACE). This course is recommended for 3 semester hours at the lower-division baccalaureate/associate degree category and 5 semester hours in the upper-division baccalaureate degree category for a total of 8 semester hours. </li></ul>Basic Qualifications<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li></ul>Preferred Qualifications<ul><li> Prefer six months of experience in a retail environment. </li><li> Prefer to have prior work experience with Walgreens. </li><li> Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. </li><li> Prefer good computer skills. </li><li> Prefer the knowledge of store inventory control. </li><li> Prefer PTCB certification. </li></ul> The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Pharmacy Technician / Pharm Tech Apprenticeship

<ul><li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.</li><li>Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.</li><li>Models and delivers a distinctive and delightful customer experience.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li><li>Develops strong relationships with most valuable customers.</li></ul>Operations<ul><li>Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li><li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li><li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.</li><li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li><li>Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.</li><li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li><li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li><li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li><li>May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.</li><li>Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.</li><li>Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments and other tasks as assigned.</li></ul>Training & Personal Development<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.</li><li>Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li></ul>Basic Qualifications<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>Requires willingness to work flexible schedule, including evening and weekend hours.</li></ul>Preferred Qualifications<ul><li> Prefer six months of experience in a retail environment. </li><li> Prefer to have prior work experience with Walgreens. </li><li> Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. </li><li> Prefer good computer skills. </li><li> Prefer the knowledge of store inventory control. </li><li> Prefer PTCB certification. </li></ul> The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Certified Pharmacy Technician

<ul><li>Models and delivers a distinctive and delightful customer experience.</li><li>Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li><li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li></ul> Operations<ul><li>Provides customers with courteous, friendly, fast, and efficient service.</li><li>Recommends items for sale to customer and recommends trade-up and/or companion items.</li><li>Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.</li><li>Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li><li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li><li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li><li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li><li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li><li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li><li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li><li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li><li>Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li><li>Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li><li>Has working knowledge of store systems and store equipment.</li><li>Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li><li>Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li><li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments and other tasks as assigned.</li></ul> Training & Personal Development<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li><li>Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li></ul>Basic Qualifications<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>Requires willingness to work flexible schedule, including evenings and weekend hours.</li></ul>Preferred Qualifications<ul><li>Prefer six months of experience in a retail environment.</li><li>Prefer to have prior work experience with Walgreens.</li><li>Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.</li><li>Prefer good computer skills.</li><li>Prefer the knowledge of store inventory control.</li><li>Prefer PTCB certification.</li></ul> The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Pharmacy Customer Service Associate

<ul><li>Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.</li><li>Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.</li><li>Models and delivers a distinctive and delightful customer experience.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li></ul>Operations<ul><li>Responsible for holding store keys to open and close without management as necessary.</li><li>Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.</li><li>Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.</li><li>Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).</li><li>Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.</li><li>Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.</li><li>Assist with ensuring the Outdate program is followed with team members.</li><li>Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.</li><li>Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.</li><li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.</li><li>Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li><li>Has working knowledge of store systems and store equipment.</li><li>Assist at Pharmacy out window as requested.</li><li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li><li>Responsible for bag checks of team members before leaving the store.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments and other tasks as assigned.</li></ul>Training & Personal Development<ul><li>Attends training and completes PPLs requested by Manager.</li><li>Obtains and maintains valid PTCB certification or pharmacy license as required by state.</li></ul>Communications<ul><li>Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.</li><li>Reports disciplinary issues and customer complaints to management.</li></ul>Basic Qualifications<ul><li>One year of prior leadership, supervisory, or retail key holder work experience.</li><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li></ul>Preferred Qualifications<ul><li> Prefer the knowledge of store inventory control. </li><li> The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits </li></ul>

Shift Lead

<ul><li>Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.</li><li>Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.</li><li>Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.</li><li>Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.</li></ul>Operations<ul><li>Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.</li><li>Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.</li><li>At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.</li><li>Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.</li><li>Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.</li><li>Accountable for completion of non-clinical patient calls.</li><li>Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.</li><li>Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.</li><li>Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.</li><li>Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.</li><li>Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. </li><li>Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.</li><li>Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.</li></ul>People & Performance Management<ul><li>Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.</li><li>Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.</li><li>Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.</li><li>Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.</li><li> Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.</li></ul>Training & Personal Development<ul><li>Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li><li>Maintains and enhances current knowledge and skills related to pharmacy and healthcare.</li><li>Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.</li><li>Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.</li></ul>Communication<ul><li>Communicates with pharmacy team, relaying messages from the support center or other key emails as required.</li><li>Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager</li></ul>Basic Qualifications<ul><li>High School Diploma, GED, or equivalent.</li><li>PTCB or ExCPT certification (except in Puerto Rico).</li><li>Has one year of work experience as a pharmacy technician in a retail or hospital setting.</li><li>Must be fluent in reading, writing, and speaking English (except in Puerto Rico).</li><li>Requires willingness to work flexible schedule, including evening and weekend hours.</li></ul>Preferred Qualifications<ul><li>Previous people management/ leadership experience.</li><li>Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.</li></ul> This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Pharmacy Operations Manager

Job Summary Provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness with drug interactions. Responsible for overseeing the daily operations of the pharmacy department and is accountable for workflow management, clinical management of patients, continuous quality improvement, adherence to policy and procedure, compliance with internal and external regulatory bodies, pharmacy sales, expense control and inventory management, and image through the accurate filling of prescriptions, and ensuring the highest level of customer service (including patients, providers, and pharmaceutical and payer partners), and developing and protecting department assets. Job Responsibilities Patient Experience<ul><li>Models and shares customer service best practices with all team members to deliver a distinctive and joyful experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).</li><li>Responds to patient inquiries and complaints in a timely manner and answers questions to ensure a positive patient experience.</li></ul>Operations<ul><li>Manages the daily operation of the pharmacy department.</li><li>Improves prescription numbers, pharmacy sales, profit, and image through the accurate filling of prescriptions, and by providing courteous and efficient service to patients, prescribers, pharmaceutical manufacturers, payers, and health systems.</li><li>Reports prescription errors immediately and adheres to Company policies and procedures relating to prescription incidents and the Quality Improvement Program.</li><li>Complies with all federal and state laws and regulations and Company policies governing all drugs and products; maintains required records, documentation, and reports.</li><li>Recommends and implements asset protection controls and procedures to identify and minimize profit loss.</li><li>Improves and maintains pharmacy department housekeeping, maintenance, and appearance for the safety, health, and well-being of patients and team members, and ensures adherence to applicable government regulations and laws.</li><li>Controls the store's safe and "bank," including electronic register readings, cash withdrawals, cash accounts, daily cash reports, cash over and short records, and other reports related to cash management.</li><li>Assures proper operation and maintenance of pharmacy department systems and equipment.</li><li>Maintains awareness of third-party pharmacy business opportunities and assures proper administration and implementation of third-party pharmacy systems and procedures to lessen payment rejections. Resolves third-party rejection problems promptly and resubmits rejected claims for payment promptly. Manages and controls Prescription Department inventory. Adheres to Company buying procedures, recommends and orders merchandise from proper internal and external sources.</li></ul>People & Performance Management<ul><li>Supervises pharmacy department team members to assure performance of required functions and adherence to Company policies and procedures. Ensures proper licensure of all pharmacy department personnel. Confirms pharmacy department employees are trained in all required functions regarding payer and pharmaceutical contractual requirements (adverse event reporting, data and inventory reporting, clinical management). Reaffirms with all pharmacy department personnel, regularly, their obligations regarding prescription dispensing only in good faith.</li></ul>Training & Personal Development<ul><li>Maintains current knowledge and required licensing/credentialing/certification as established by federal and state regulations to provide such clinical services.</li><li>Seeks professional development by monitoring one's performance, solicits for constructive feedback, and leverages pharmacy manager as mentor and coach. Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance.</li></ul>Communications<ul><li>Maintains and develops good working relationships with physicians and other health professionals. Works collaboratively, along with the Local Specialty Pharmacy staff.</li></ul>About Walgreens and WBA Walgreens www.walgreens.com is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA's purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide. Basic Qualifications<ul><li>BS in Pharmacy or Pharm D Degree from an accredited educational institute.</li><li>Current pharmacist license in the states within the district.</li><li>At least 1 year of pharmacy experience including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.</li><li>Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.</li><li>Has completed specialized training regarding medication and disease state or has sufficient practical experience that is necessary to provide specialized services offered at clinic location (HIV, Organ Transplant, Oncology, etc.).</li></ul>Preferred Qualifications<ul><li>Previous experience at a Walgreens Local Specialty Pharmacy.</li><li>An average of 3.7 or above on leadership behaviors on the last performance review if one is on file. (Internal candidates only)</li><li>At least 6 months pharmacy experience with Walgreen Co.</li></ul> The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $86,528 - $155,584. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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